Electronic Peformance Support | EPSS

The Changing Learning Landscape

Today’s working environment requires new and improved forms of learning. Self-directed, adaptive and collaborative learning approaches are being sought to complement traditional forms of training and E-learning.

Electronic Performance Support systems (EPSS) provide learning and support to your organization on-the-job, at the critical “moment of need”. Users receive targeted information in the form of guidance and assistance, embedded within their workflow.

EXPAND Global provides leading Performance Support technologies to increase employee performance on the job for complex systems and enterprise software applications. We offer products and solutions from Assima PLC to deliver best-in-class Performance Support solutions tailored to your business requirements.

Our EPSS products provide just-in-time guidance and assistance at the moment of need to raise the level of knowledge-worker productivity and reduce operational costs. Users receive information exactly where and when they need it, to help carry out their job tasks without extensive training or heavy reliance on traditional forms of support.

Instructions and user assistance can interact directly with the live software application to assist users. For example, as the user moves through an application e.g. SAP, information is displayed in the form of policies, procedures, definitions or regulations to help complete the transaction.

STT Trainer: In-Application Help and Simulation-Based Training from a Single-Source

STT Live Help

After users have completed their simulation-based application training using STT Trainer and are using the live business application, STT Trainer continues to provide help. STT Live Help is an in-application assistance mode which provides support to users while they are working in the live application. When user assistance is required, the Live Help window is displayed on top of the live system and guides users as they perform the steps directly in the live application.

STT AppLinker: Context-Sensitive Help for SAP

With STT AppLinker for SAP, users can access context-sensitive help material directly from the SAP Help menu in SAP GUI. This method of performance support provides contextual assistance without users having to leave the SAP application environment.

STT Trainer In-Application Search

With STT Search, users can access various forms of support content i.e STT Live Help, software simulations as well as printable reference materials. STT Search is useful in providing information about a feature or function used less frequently, or to provide learning assets for users to refresh their knowledge at the moment of need.

Services for Application Training & Performance Support Projects

EXPAND Global provides tailor-made implementation services for Application Training and Performance Support projects to help meet knowledge transfer requirements on time and budget.

We utilize a well-defined 360° Application Training and Performance Support Implementation Methodology and offer a comprehensive range of services for Application Training and Performance Support which include:

Needs Analysis
Business Processes Definition and Documentation
Pilot Projects
Technology Implementation
Instructional Design
Content Creation (E-Learning, Simulations, Documentation, Performance Support Learning Objects)
Author Training
Project Management
Technical Support
Impact Analysis and Fine Tuning

Our implementation methodology begins with understanding your business requirements and culture, analyzing the target processes and applications and introducing the right technologies to create a learning solution with the highest business impact.

Once the solution is operational, we measure its impact and provide support with any fine-tuning to improve usability and raise the level of end-user productivity.

Quick Start - Software as a Service
In the case of tight project deadlines, where you need to create E-Learning, software simulations and application training content for a software rollout project in a very short period of time, EXPAND Global provides you with immediate access to its managed E-Learning authoring infrastructure as a service. Our Software as a Service (SaaS) enables you to get your authoring team up and running quickly with low overhead cost, to help meet your project's training requirements on time.

To get started with Simulation-Based Application Training and Performance Support contact EXPAND Global.