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EXPAND Global’s dedication and focused support were an integral part to our project success.
"EPSS - Products
EXPAND Global provides leading Performance Support technologies to increase employee performance on the job for complex systems and enterprise software applications. We offer products and solutions from Assima PLC to deliver best-in-class Performance Support solutions tailored to your business requirements.
Our EPSS products provide just-in-time guidance and assistance at the moment of need to raise the level of knowledge-worker productivity and reduce operational costs. Users receive information exactly where and when they need it, to help carry out their job tasks without extensive training or heavy reliance on traditional forms of support.
Instructions and user assistance can interact directly with the live software application to assist users. For example, as the user moves through an application e.g. SAP, information is displayed in the form of policies, procedures, definitions or regulations to help complete the transaction.
STT Trainer: In-Application Help and Simulation-Based Training from a Single-Source
STT Live Help
After users have completed their simulation-based application training using STT Trainer and are using the live business application, STT Trainer continues to provide help. STT Live Help is an in-application assistance mode which provides support to users while they are working in the live application. When user assistance is required, the Live Help window is displayed on top of the live system and guides users as they perform the steps directly in the live application.
STT AppLinker: Context-Sensitive Help for SAP
With STT AppLinker for SAP, users can access context-sensitive help material directly from the SAP Help menu in SAP GUI. This method of performance support provides contextual assistance without users having to leave the SAP application environment.
STT Trainer In-Application Search
With STT Search, users can access various forms of support content i.e STT Live Help, software simulations as well as printable reference materials. STT Search is useful in providing information about a feature or function used less frequently, or to provide learning assets for users to refresh their knowledge at the moment of need.
